Our Miami Valley, Ohio HVAC Reviews

Easy to schedule a timely appointment on line. The tech, was friendly, courteous, thorough and explained everything he intended to do and everything he did. Great personality answered questions.

Service was excellent. They were friendly and knowledgeable.

Had multiple people come out and no one could fix it. He got here figured it out and had it fixed in 30 minutes super nice and professional

Winter tune up

Excellent Service

No issues. Felix is very personable and did a great job.

Very personable and knowledgeable. Taught me a lot about my AC system I wasn't aware of. A pleasure to interact with.

I am a new homeowner to this house and not actually in residence yet. Daughter whomus living there called for service for a non-working furnace Chris showed up, diagnosed the problem and called me and explained what was wrong, how to fix, cost and all about Watkins sevice plans. Very pleased

Super professional and represents Watkins at highest levels.

Very professional, efficient, and knowledgeable. Great experience.

Jason did an excellent job. He communicated well and kept me updated on what he was doing and the outcome.

Fantastic

Braeden did a great job!

Felix was very professional and knowledgeable and did a great job! Thanks again

Watkins typical excellent service.

Excellent service

Very knowledgeable and professional.

Awesome Service!

Excellent Service

Rob was so kind and thorough. His approach is not a sales pitch. He truly wants to find the best match for your needs. He made this comfortable, and understandable and answered all my questions. I would recommend Rob for any HVAC sales related questions.

very thorough

Servicemen was very helpful, on time and explained well what he had done

Ive used Watkins for way over a decade. Theyve never let me down, never upset me, and always stand behind their service. And Ive yet to meet anyone from Watkins that wasnt the friendliest of people. And knowledgeable and honest. They always respect my home and property as well. Today a pleasant young named Braeden performed a yearly service for us and I couldnt have been more pleased. Answered every question I had, helped me to understand some things and all with a smile. Like I said Ive been using Watkins for well ovet a decade and have no plans to search elsewhere.

Appreciate Ryan's attitude to make sure the job is done correctly.

My technician, Austin, was great! He not only does a great job with equipment reviews but is so friendly. He’s very good at answering questions about the heating & AC units. He recommended we install surge protectors on the units to protect the circuits from being damaged or destroyed by a strong power surge. With the intense storms we seem to have more of now I thought it was a small price to pay for protecting my new units. He installed them and went over how to verify they are operating correctly. He is just so relaxed and confident. You would feel no worries if you sent him to work on your grandmothers furnace! She’d love him too! Down home friendly - good service will keep me a Watkins Mechanical client for a long time!

Jacob was very thorough, we will request him again in the spring.

Excellent Service

He was very professional and respectful. He explained what he was working on and the visit was pleasant. I would recommend him to anyone.

Excellent service

Really good experience overall. Understanding our family needs, not pushing, knowledgeable, and responsive

Brian was very professional and knowledgeable about our system. Went about our service and reviewed his results and made recommendations where needed

Brian showed up during the appointment window and was professional and efficient. He fixed the issue and he made sure we had no questions before he left.

Good service with blue shoe covers used! He shared a concern with the A/C unit draw on voltage. I would like to get that repaired in the Spring 2027.

Jacob was our technician. He did an excellent job very personable. I got right to work and completed efficiently.

Jim was on time, courteous, and worked with pricing to get what I could afford. He was able to beat 2 other companies on the pricing.

Braden was very good and very friendly. He was easy to work with and is a good representative for watkins

Semi annual check up went smoothly. Very courteous service technician. Answered all my questions satisfactorily

Tony is very knowledgeable and explains everything he is doing.

Austin arrived on time and provided the maintenance in a timely manner! Watkins has great technicians and I’m always happy with their service.

Quote

Representative was very personable and did a great job

Friendly and Professional

I cannot say enough good things about my experience with Watkins Heating & Air. From beginning to end, their professionalism, promptness, attentiveness, and level of customer care have been exceptional. Because of my professional background, I am normally someone who obtains three quotes from three different vendors before making a significant purchase. This time, however, I did my research, asked questions, and ultimately felt confident choosing Watkins — and I have not regretted that decision for one moment. A special thank you to Tim Appelbaum, who assessed my system and determined that replacement was necessary. Tim was knowledgeable, thorough, patient, and incredibly professional. He took the time to explain what he was finding, answered my questions, and walked me through the replacement options without making me feel pressured. I truly appreciated his straightforward approach and the care he took in helping me understand what was best suited for my home. Every interaction with Watkins has reinforced that I made the right choice. They were responsive, attentive to the details, and respectful of both my time and my concerns. I felt informed and genuinely taken care of throughout the process. It is refreshing to work with an organization that understands that great service is about more than the equipment — it is also about how you treat your customers. Watkins Heating & Air has exceeded my expectations, and I would confidently recommend them to anyone looking for professionalism, reliability, expertise, and outstanding customer service.

Doug and his partner were awesome. They broke everything down for me to understand and made sure I felt taken care of during this stressful time!

Very nice and respectful. Made it easy and got done quick.

Very professional

Furnice 10/9/2026

I have the silver plan and love that Watkins calls me to schedule when it’s time so that I don’t have to set a reminder. They come right when they are supposed to and thoroughly make sure my furnace and ac are running effectively.

Jason was very knowledgeable and very helpful and pleasant technician.

Polite & professional